I. POSITION OBJECTIVE
The Customer Service Call Center Staff is responsible for receiving, supporting, and answering customers’ inquiries through the call center and online channels; ensuring fast and accurate service to maintain customer satisfaction and the professional image of the Company.
II. JOB DESCRIPTION
- Receive and handle incoming calls from customers related to the Company’s products/services.
- Provide consultation and guidance on service usage; receive and handle complaints according to procedures.
- Record, update, and manage customer information in the data system.
- Coordinate with related departments to resolve customer issues.
- Perform other tasks as assigned by the Customer Service Department Manager.
- Ensure service quality and comply with the Company’s customer service regulations and procedures.
III. CANDIDATE REQUIREMENTS
- Male/Female aged from 20 years old and above.
- Graduated from High School or higher.
- Clear and pleasant voice, polite and friendly communication.
- Good communication, teamwork skills, and ability to work under pressure.
- Priority is given to candidates with experience in customer service or call center (not required).
- Responsible, serious working attitude and willingness to develop.
IV. WORKING HOURS
- Flexible shift work:
- Shift 1: 07:00 – 15:00
- Shift 2: 13:00 – 21:00
- Support for students to work part-time with shifts suitable to study schedules
- (minimum 4 – 5 shifts/week).
V. BENEFITS
- Income from 6,000,000 – 9,000,000 VND/month, negotiable based on ability and working shifts.
- Full participation in Social Insurance, Health Insurance, and Unemployment Insurance according to legal regulations (for official employees).
- Training in customer service skills, communication skills, and working procedures.
- Dynamic and friendly working environment with opportunities for development and promotion.
- 13th and 14th month bonus depending on work results and KPI.
- Stable and long-term working environment.
- Annual teambuilding.
- 01 day off on birthday.
- Other benefits according to company and legal regulations.
VI. APPLICATION METHOD
- Candidates send CV and Application Letter:
- Email: mid.hr20@gmail.com
- Zalo: 0799 672 722 – HCNS B
- Email subject: [Application for Sales Staff] – Full name
VII. NOTE
- The application CV please clearly state the following information:
- Full name
- Date of birth
- Personal photo
- Major
- Graduation status
- Current residence
- Hometown
- Position applied for
- Contact phone number and email
