To enhance service quality and optimize the support process, MID Vietnam Co., Ltd. officially introduces the new “Customer Support” feature directly on its mobile application.
Previously, many customers had to communicate through third-party platforms such as Zalo, which often led to misplaced information or difficulties in cross-checking. With this new feature, storing and retrieving support data becomes faster and more efficient.
With this feature, Distributors – Agents – Customers can:
- Submit support requests directly via the app
- Receive quick responses from the Customer Support team
- Track processing time and request status in detail
- View complete information: request content, vehicle details, phone number, and staff responses
- Evaluate support quality after receiving a response from the team
Simple steps to get started:
1. Open the mobile application
2. Log in to your account
3. Go to Home → Customer Support
4. Select Create a support request
5. Fill in the required details and submit your request
In just a few steps, customers can connect directly with MID Vietnam’s support team and receive timely responses.
Experience the “Customer Support” feature today and feel the difference! MID Vietnam is committed to providing convenient solutions that keep you confident on every journey